What is your Warranty Period?
All items are covered for 6 Months after delivery date against manufacturer defects
If I Drop my Cane and it Breaks, is it Returnable or Covered Under Warranty?
NO, this unfortunate situation is not covered under the warranty and is not returnable. We recommend a Cane Wrist Strap or a Cane Holder to keep your cane from falling. If you have not signed up for our email list you can get a wrist strap for free when signing up.
If I Scratch, Dent, or Nick my Cane, is it Returnable or Covered Under Warranty?
NO, this unfortunate situation is not covered under the warranty and is not returnable.
Return / Exchange Requirements
DISCLAIMER: Any canes purchased under the collect15 or collect25 discount code are EXCHANGE ONLY.- Item(s) must have been delivered within the last 30 days. (Unless during the holiday season. See below)
- Only one return label can be created per order.
- Item(s) must be in re-sellable condition without any visible marks or damage.
- We reserve the right to refuse a refund if the item is returned in damaged condition.
- Dropped items will NOT be issued a refund.
- CANE STANDS must be returned at your own cost.
- Any item that has had an engraving added to it CANNOT be returned.
- If customer users their own shipping label to return items shipping charges will not be refunded
- We are not responsible for returns that are damaged or lost in shipping
- Refunds will be issued to the payment method that was used to place the original order
- Once the item is received back, please allow 4 to 5 business days for the return to be processed
- We are happy to accept returns on gifts as well, but the recipient will either receive store credit or we will issue a refund back to the purchaser’s credit card. We do not issue cash or check refunds
- ANY CUT CANES are *EXCHANGE ONLY* and are subject to a $15.00 dollar restock fee.