Help / FAQ
WHAT ARE SHIPPING TIMES AND COSTS?
WHAT ARE SHIPPING TIMES AND COSTS?
Fast and Free Shipping
Available for online orders over $75.
Orders less than $75 have a flat fee of $8.95.
1. Select the Shipping Method on the checkout page.
2. Orders must be placed before 2:30pm EST, Monday–Friday.
PLEASE NOTE: Only available in the contiguous USA. Free shipping does not apply to PO or APO boxes. Quad Canes, Cane Stands, Walkers, Rollators, or related orders are not eligible.
Shipping Options
*All shipping times are based on business days (Monday through Friday).
Saturday delivery is available by request only.
Please contact Customer Service for rates.
USPS Priority Mail
Shipping times do not apply during the two weeks prior to Christmas (no refunds for delays).
Reference Shipping Method for delivery estimates.
UPS Ground
Shipping times may vary during holidays. See the UPS holiday schedule.
Shipping Method
On the checkout page, select your preferred shipping method. Rates vary depending on delivery speed.
Expected by: Approximate delivery date.
Get it by: Exact delivery date provided by the carrier.
Shipping Protection Insurance
Shipping Protection covers lost, damaged, or stolen packages during transit and expedites resolution.
- Lost in transit
- Damaged in transit
- Stolen during transit
- Claims processed within 14 days
- Fee is 1.5% of total
Refunds & Returns
Return to Sender (US): Returned packages incur a $10.95 fee. Only item costs are refunded.
Shipping Refunds: Do not apply to non-expedited shipments (UPS Ground, USPS Priority) or delays caused by weather or transportation disruptions.
Contact Information
Shipping Department
12399 Belcher Rd. S, Ste. 160
Largo, FL 33773
WHAT PAYMENT METHODS CAN I USE?
WHAT PAYMENT METHODS CAN I USE?
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
What is the Return Procedure?
Any items that were received upon delivery that were damaged or were missing items need to be reported within 7 days after delivery or they will be ineligible for return/replacement
Items must have been delivered within the last 30 days. Unless the items were purchased between November 11th and December 25th. You are able to return until January 16th
Click on the link above and enter your order number and shipping zip code and click “Start a Return”. You can find your order number on your packing slip or your confirmation email. Use your prepaid return label, make sure to securely adhere it to the return package and return your item.
Your refund will be sent to your original form of payment in 3-5 business days after us receiving the package. You will receive an email when your return is scanned and your refund has been processed or when your exchange order has shipped.
We ask that the product is unused and still has its original tags/packaging.
Any Exchange or Store Credit will be charged a $6.00 processing fee. If an item is returned for a refund to original payment, a fee of $10.95 will be deducted from the return credit for using our pre-paid return label. To avoid this fee please send back return at your own cost to the address below:
Fashionable Returns DEPT
12399 S Belcher Rd Ste 160
Largo, FL 33773 US
There is also a $15.00 restock fee on canes that are cut from original length. (Please note ANY cut cane is Exchange for store credit ONLY and will have $15.00 deducted from store credit.)
Which walking cane is best?
Which walking cane is best?
- Adjustability: Look for a cane with adjustable height settings to ensure proper fit and comfort.
- Handle: Choose a handle style that suits your grip and provides maximum support. Common handle types include straight, offset, ergonomic, and quad (four-point) handles.
- Material: Canes are typically made from aluminum, wood, or carbon fiber. Aluminum canes are lightweight and durable, while wooden canes offer a classic look. Carbon fiber canes are ultra-lightweight and strong but tend to be more expensive.
- Tip: The tip of the cane should provide good traction and stability on various surfaces. Rubber tips are standard and provide grip, but there are also specialized tips available for specific needs like extra traction on ice or stability on uneven terrain.
- Weight Capacity: Ensure the cane's weight capacity matches your needs, especially if you require additional support.
- Foldability: If you need a cane for occasional use or travel, consider a folding cane for convenience.
- Additional Features: Some canes come with extra features like LED lights, built-in seats, or wrist straps. Evaluate whether these features would be beneficial for your specific situation.
What is the difference between a cane and a walking stick?
What is the difference between a cane and a walking stick?
- Purpose: Canes are primarily designed to provide support and stability for individuals with mobility issues, such as those recovering from injuries or dealing with conditions like arthritis. They often have a handle for gripping and come in various styles to accommodate different needs. Walking sticks, on the other hand, are typically used for hiking, trekking, or recreational walking. They may not always have a handle and are often more ruggedly built for outdoor use.
- Handle: Canes typically have a handle designed for ergonomic grip and support, making them easier to hold for extended periods. Walking sticks may have a grip or knob at the top for stability but are not always designed with the same level of ergonomic consideration as canes.
- Construction: Canes are usually lightweight and may be adjustable in height to accommodate different users. They may also have additional features such as foldability or adjustable wrist straps. Walking sticks are often made of heavier materials like wood or metal to withstand outdoor conditions and rough terrain. They may have features like wrist straps or shock-absorbing mechanisms to enhance comfort during hiking.
- Aesthetics: Canes often come in a variety of styles, colors, and designs to suit individual preferences. Walking sticks may have a more rustic or natural appearance, often made from materials like wood or bamboo and may feature decorative elements such as carvings or handcrafted designs.
What type of cane is best for balance?
What type of cane is best for balance?
- Quad Canes: Quad canes have a base with four prongs, providing a wider footprint and enhanced stability compared to single-point canes. They are particularly beneficial for individuals who require extra support and balance assistance.
- Offset Canes: Offset canes feature a handle that is set slightly off-center from the shaft, creating a more natural alignment for the wrist and forearm. This design can improve comfort and stability while walking.
- Adjustable Canes: Adjustable canes allow you to customize the height to your specific needs, ensuring proper alignment and support for maintaining balance.
- Ergonomic Handle Canes: Canes with ergonomic handles are designed to fit the natural contours of the hand, reducing strain and fatigue during use. This can contribute to better balance control and comfort.
- Folding Canes: Folding canes are convenient for travel and storage and can be easily folded when not in use. Look for models with sturdy locking mechanisms to ensure stability when unfolded.
- Lightweight Canes: Lightweight canes are easier to maneuver and carry, which can be advantageous for individuals who may have limited strength or mobility.
What length should a walking cane be?
What length should a walking cane be?
- Standing Position: Stand upright in your usual walking shoes with your arms relaxed at your sides.
- Measurement: Have someone measure the distance from your wrist joint (where your wrist creases when you bend it) to the floor. Alternatively, you can measure it yourself with your arm hanging naturally at your side and a slight bend in your elbow.
- Adjustment: The top of the cane should ideally line up with the crease of your wrist when your arm is hanging by your side. This ensures that the cane provides proper support and stability while walking.
- Cutting or Adjusting: If the cane is too long, it can be trimmed to the appropriate length. Most canes come with adjustable height settings or can be cut to size if necessary. If you're unsure about adjusting the length yourself, you can seek assistance from a healthcare professional or a mobility aid specialist.
