Help / FAQ


    FAST and FREE Shipping

    Available for Online Orders Over $75 Only.
    Orders less than $75 is a $7.95 Flat Fee

    1. Select the Shipping Method on the checkout page

    2. Orders must be placed before 2:30pm EST, Monday-Friday

    PLEASE NOTE: Only available in the contiguous USA. Free shipping does not apply to PO or APO boxes. Quad Canes, Cane Stands, Walkers and Rollators, or orders that include these products are NOT eligible for free shipping. 

    Shipping Options

    *All shipping times listed below are based on business days (Monday through Friday)

    Saturday delivery available for US deliveries by request ONLY
    Please contact Customer Service to receive the Saturday rate

    USPS Priority Mail

    PLEASE NOTE: The shipping times below do not apply, during the two weeks prior to Christmas (USPS does NOT offer a refund for late packages)

    usps shipping map

    Reference Shipping Method, to see expected delivery time. 

    UPS Ground


    The shipping options and times above will vary during holidays.

    Please click on this link to see the UPS holiday service schedule.

    Reference Shipping Method, to see expected delivery time.


    Shipping Method

    On the checkout page, click the circle next to each shipping method.

    Rates will vary, depending on the delivery speed for shipping.

    Rest assured, we will have your package delivered to you in a timely manner.

    fashionable canes shipping method

    Expected by: You will receive your package NEAR the listed date.

    Get it by: Shipping Carrier is giving an EXACT date for shipment delivery. 

    Shipping Protection Insurance?

    Shipping Protection insurance is a service that protects you against lost, damaged, or stolen packages. By selecting this service your shipping issues will be expedited* for a resolution if an issue occurs.  In the event you don't receive a package, we will open an investigation with the carrier. If the carrier denies a claim, we will provide a replacement package on our behalf**. If a package is damaged, we will review and present options to you towards replacement parts or a complete replacement item.

    *(The expedited time is 14 days from when the claim is issued from the carrier. After 14 days upon our discretion we will send a replacement item or refund. **In rare circumstances depending on the claim situation a claim may not be approved.)

    The optional Buyer Protection Insurance fee is 1.5% of your purchase total.  This ensures coverage for you, the buyer, in the event your item is: 

    • Lost in transit
    • Damaged in transit 
    • Stolen packages
    • received, but is an incorrect item 

    Return to sender orders (US) 

    Any package that is returned back to us will be charged a $10.95 fee for return shipping. Return to senders can be avoided by ensuring your address is accurate and complete when placing the order. Emails are sent multiple times before orders ship. Any mistakes can be resolved by emailing or calling our customer service team for correction before shipping. If the item is already dispatched and on the way you are able to attempt to call the shipper for a change of address. - Fees may apply which are responsibility of the customer.  If that is not possible once the return is back, we will refund items only. Not any Original shipping charges or shipping insurance that was paid. Then a return shipping fee of $10.95 is deducted from the remaining amount. 

    Shipping Refunds

    Refunds for shipping delays do not apply towards no Expedited shipments (UPS Ground, USPS Priority)

    For Express Package Refunds these issues will not allow a refund to be issued.

    • Disruptions in national or local air or ground transportation networks
    • Adverse weather conditions
    • Events beyond control including: riots, strikes, war, adverse weather conditions, or disruptions in air or ground transportation networks, etc.

    Thank you for your interest in our products.
    For questions on shipping options, feel free to contact us:

    1-813-57-CANES (22637)
    Shipping Department
    12399 Belcher Rd. S, Ste. 160
    Largo, FL 33773



    What is the Return Procedure?

    Any items that were received upon delivery that were damaged or were missing items need to be reported within 7 days after delivery or they will be ineligible for return/replacement

    Items must have been delivered within the last 30 days. Unless the items were purchased between November 11th and December 25th. You are able to return until January 16th

    Click on the link above and enter your order number and shipping zip code and click “Start a Return”. You can find your order number on your packing slip or your confirmation email. Use your prepaid return label, make sure to securely adhere it to the return package and return your item.

    Your refund will be sent to your original form of payment in 3-5 business days after us receiving the package. You will receive an email when your return is scanned and your refund has been processed or when your exchange order has shipped.

    We ask that the product is unused and still has its original tags/packaging.

    Any Exchange or Store Credit will be charged a $6.00 processing fee. If an item is returned for a refund to original payment, a fee of $10.95 will be deducted from the return credit for using our pre-paid return label. To avoid this fee please send back return at your own cost to the address below:

    Fashionable Returns DEPT

    12399 S Belcher Rd Ste 160
    Largo, FL 33773 US

    There is also a $15.00 restock fee on canes that are cut from original length. (Please note ANY cut cane is Exchange for store credit ONLY and will have $15.00 deducted from store credit.)

    Which walking cane is best?

    Determining the "best" walking cane depends on various factors, including individual needs, preferences, and mobility requirements. Here are some considerations to help you choose the right walking cane:
    1. Adjustability: Look for a cane with adjustable height settings to ensure proper fit and comfort.
    2. Handle: Choose a handle style that suits your grip and provides maximum support. Common handle types include straight, offset, ergonomic, and quad (four-point) handles.
    3. Material: Canes are typically made from aluminum, wood, or carbon fiber. Aluminum canes are lightweight and durable, while wooden canes offer a classic look. Carbon fiber canes are ultra-lightweight and strong but tend to be more expensive.
    4. Tip: The tip of the cane should provide good traction and stability on various surfaces. Rubber tips are standard and provide grip, but there are also specialized tips available for specific needs like extra traction on ice or stability on uneven terrain.
    5. Weight Capacity: Ensure the cane's weight capacity matches your needs, especially if you require additional support.
    6. Foldability: If you need a cane for occasional use or travel, consider a folding cane for convenience.
    7. Additional Features: Some canes come with extra features like LED lights, built-in seats, or wrist straps. Evaluate whether these features would be beneficial for your specific situation.
    Ultimately, the best walking cane is one that fits you comfortably, provides the necessary support, and meets your mobility needs. It's often helpful to try out different options in person or consult with a healthcare professional for personalized recommendations.

    What is the difference between a cane and a walking stick?

    While both canes and walking sticks are used for support and stability during walking, there are some differences between the two:
    1. Purpose: Canes are primarily designed to provide support and stability for individuals with mobility issues, such as those recovering from injuries or dealing with conditions like arthritis. They often have a handle for gripping and come in various styles to accommodate different needs. Walking sticks, on the other hand, are typically used for hiking, trekking, or recreational walking. They may not always have a handle and are often more ruggedly built for outdoor use.
    2. Handle: Canes typically have a handle designed for ergonomic grip and support, making them easier to hold for extended periods. Walking sticks may have a grip or knob at the top for stability but are not always designed with the same level of ergonomic consideration as canes.
    3. Construction: Canes are usually lightweight and may be adjustable in height to accommodate different users. They may also have additional features such as foldability or adjustable wrist straps. Walking sticks are often made of heavier materials like wood or metal to withstand outdoor conditions and rough terrain. They may have features like wrist straps or shock-absorbing mechanisms to enhance comfort during hiking.
    4. Aesthetics: Canes often come in a variety of styles, colors, and designs to suit individual preferences. Walking sticks may have a more rustic or natural appearance, often made from materials like wood or bamboo and may feature decorative elements such as carvings or handcrafted designs.
    While there is some overlap in functionality between canes and walking sticks, their design, construction, and intended use distinguish them from each other. Ultimately, the choice between a cane and a walking stick depends on individual needs, preferences, and intended use.

    What type of cane is best for balance?

    For optimal balance support, consider the following types of canes:
    1. Quad Canes: Quad canes have a base with four prongs, providing a wider footprint and enhanced stability compared to single-point canes. They are particularly beneficial for individuals who require extra support and balance assistance.
    2. Offset Canes: Offset canes feature a handle that is set slightly off-center from the shaft, creating a more natural alignment for the wrist and forearm. This design can improve comfort and stability while walking.
    3. Adjustable Canes: Adjustable canes allow you to customize the height to your specific needs, ensuring proper alignment and support for maintaining balance.
    4. Ergonomic Handle Canes: Canes with ergonomic handles are designed to fit the natural contours of the hand, reducing strain and fatigue during use. This can contribute to better balance control and comfort.
    5. Folding Canes: Folding canes are convenient for travel and storage and can be easily folded when not in use. Look for models with sturdy locking mechanisms to ensure stability when unfolded.
    6. Lightweight Canes: Lightweight canes are easier to maneuver and carry, which can be advantageous for individuals who may have limited strength or mobility.
    Ultimately, the best cane for balance will depend on your individual needs, preferences, and mobility requirements. It's often helpful to try out different types of canes to see which one provides the most stability and comfort for you. Additionally, consulting with a healthcare professional or physical therapist can offer personalized recommendations based on your specific balance challenges.

    What length should a walking cane be?

  • The ideal length of a walking cane depends on your height and individual needs. Here's a general guideline for determining the correct cane length:
    1. Standing Position: Stand upright in your usual walking shoes with your arms relaxed at your sides.
    2. Measurement: Have someone measure the distance from your wrist joint (where your wrist creases when you bend it) to the floor. Alternatively, you can measure it yourself with your arm hanging naturally at your side and a slight bend in your elbow.
    3. Adjustment: The top of the cane should ideally line up with the crease of your wrist when your arm is hanging by your side. This ensures that the cane provides proper support and stability while walking.
    4. Cutting or Adjusting: If the cane is too long, it can be trimmed to the appropriate length. Most canes come with adjustable height settings or can be cut to size if necessary. If you're unsure about adjusting the length yourself, you can seek assistance from a healthcare professional or a mobility aid specialist.
    It's essential to ensure that your walking cane is the correct length to provide optimal support and stability while walking. Using a cane that is too long or too short can compromise your balance and increase the risk of falls. Adjusting the cane to the proper length can significantly improve comfort and mobility.
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