I ordered my cane and thought it was taking longer than I expected for it to arrive. As I was about to contact the company to inquire about its delay, I received a call from the cane company informing me of an unexpected delay and my cane would be arriving as soon as it was back in stock.
I was given the option of a refund or wait and the item would be shipped as soon as it was again in stock. Very concerned and courteous of them.
I look forward to doing more business with this company in the future.
Oh yes, my new cane arrived within the week!