Warranty Information
- 6 monthsfrom delivery date
- Replacementfor confirmed defects
- Free return labelfor approved claims
What's covered
Covered
- Manufacturer defects for 6 months after delivery
- A replacement or store credit, your choice
Not covered
- Damage from drops or falls
- Scratches, dents, and chips from use
- Canes cut or changed after delivery
Did your order arrive damaged or missing something? That's handled through our returns policy. Please let us know within 7 days of delivery.
How to make a warranty claim
Warranty claims are handled personally by our team, not through our online returns portal.
- Email us at csfc@fashionablecanes.com with your order number and a short description of the problem.
- Attach 2 photos: a close-up of the defect, and the whole cane next to a handwritten note with your order number and today's date.
- We review your claim. If it's a manufacturer defect, we'll email you a free prepaid return label.
- Ship the cane back using the label.
- We send your replacement or store credit.
Outside the United States? Email us the same way, and our team will let you know your options.
What you'll receive
Once your claim is approved, you can choose:
- Replacement: The same item.
- Store credit: A gift card for the item's original price to use on any item. Original shipping charges aren't included.
Need a different solution? Call us at 1-813-57-CANES (22637) and we'll help.
Keep your cane safe
Since drops aren't covered, a cane wrist strap or cane holder is an easy way to protect your cane from falls.
Questions about your warranty? Call 1-813-57-CANES (22637) or email csfc@fashionablecanes.com.
Last updated: October 7, 2026
