Shipping Policy - Same Day Shipping
FAST and FREE Shipping
Available for Online Orders Over $75 Only.
Orders less than $75 is a $7.95 Flat Fee
1. Select the Shipping Method on the checkout page
2. Orders must be placed before 2:30pm EST, Monday-Friday
PLEASE NOTE: Only available in the contiguous USA. Free shipping does not apply to PO or APO boxes. Quad Canes, Cane Stands, Walkers and Rollators, or orders that include these products are NOT eligible for free shipping.
Shipping Options
*All shipping times listed below are based on business days (Monday through Friday)
Saturday delivery available for US deliveries by request ONLY
Please contact Customer Service to receive the Saturday rate
USPS Priority Mail
PLEASE NOTE: The shipping times below do not apply, during the two weeks prior to Christmas (USPS does NOT offer a refund for late packages)
Reference Shipping Method, to see expected delivery time.
UPS Ground
The shipping options and times above will vary during holidays.
Please click on this link to see the UPS holiday service schedule.
Reference Shipping Method, to see expected delivery time.
Shipping Method
On the checkout page, click the circle next to each shipping method.
Rates will vary, depending on the delivery speed for shipping.
Rest assured, we will have your package delivered to you in a timely manner.
Expected by: You will receive your package NEAR the listed date.
Get it by: Shipping Carrier is giving an EXACT date for shipment delivery.
Shipping Protection Insurance?
Shipping Protection insurance is a service that protects you against lost, damaged, or stolen packages during transit. By selecting this service, your shipping issues will be expedited* for a resolution if an issue occurs.
What is covered:
- Lost in transit: If your package is lost in transit, we will open an investigation with the carrier. (If the carrier denies the claim and there is no photographic evidence showing the package was delivered to your doorstep, we will provide a replacement package or refund.)
- Damaged in transit: If your package is damaged in transit, we will review and present options to you for replacement parts or a complete replacement item.
- Stolen packages during transit: We will cover stolen packages if the package was stolen while in possession of the carrier.
What is not covered:
- Stolen packages after delivery: If the carrier provides photographic evidence that your package was delivered to your doorstep, and it is stolen afterwards, this is not covered by our Shipping Protection Insurance.
Important Notes:
- The expedited time is 14 days from when the claim is issued by the carrier. After 14 days, at our discretion, we will send a replacement item or refund.
- In rare circumstances, depending on the claim situation, a claim may not be approved.
- The optional Buyer Protection Insurance fee is 1.5% of your purchase total.
If you experience an issue with your package, please contact us immediately and provide us with your order information and a detailed description of the problem. We will then work with you to resolve the issue as quickly as possible.
Return to sender orders (US)
Any package that is returned back to us will be charged a $10.95 fee for return shipping. Return to senders can be avoided by ensuring your address is accurate and complete when placing the order. Emails are sent multiple times before orders ship. Any mistakes can be resolved by emailing or calling our customer service team for correction before shipping. If the item is already dispatched and on the way you are able to attempt to call the shipper for a change of address. - Fees may apply which are responsibility of the customer. If that is not possible once the return is back, we will refund items only. Not any Original shipping charges or shipping insurance that was paid. Then a return shipping fee of $10.95 is deducted from the remaining amount.
Shipping Refunds
Refunds for shipping delays do not apply towards no Expedited shipments (UPS Ground, USPS Priority)
For Express Package Refunds these issues will not allow a refund to be issued.
- Disruptions in national or local air or ground transportation networks
- Adverse weather conditions
- Events beyond control including: riots, strikes, war, adverse weather conditions, or disruptions in air or ground transportation networks, etc.